Josco Jewellers, Thodupuzha

Good collections

Very disappointing experience with this particular branch. There is a serious lack of LOYALTY, TRANSPARENCY & RESPECT towards customers, even when you simply call them to gather information. If you are sending your parents or elderly family members to buy gold while you are not there, I would strongly advise you to be very careful. Always double-check the gold rate, making charges and the final price before purchasing. Kerala has a prevailing gold rate for the same day and time, but I was given different rate information here, which made me seriously question their transparency. Customer service was also extremely disappointing. I did not feel respected by the staff, and unfortunately, the experience was no better even at the manager level. If you are planning to buy gold, I would suggest trying another branch or a different seller.

Good collections and superb coustomer support

Loyalty means nothing to Josco Jewellers – Moving on to better options I have been a loyal customer of Josco Jewellers for years, always making it a point to buy from them whenever we visit home in Thodupuzha during our annual vacation. Having made significant purchases across years, Josco was always my absolute first choice. Unfortunately, true customer service and loyalty are like insurance—you only see what they're really made of when a problem arises. This week, I visited the branch with every intention of making another major gold purchase, while also bringing in an earring we bought from them last year as a gift that had a quality defect. Instead of handling the issue with basic courtesy or accountability, the staff and management were hell-bent on making excuses and finding justifications. There was zero regard for my years of patronage. What Josco failed to do, their competitor handled effortlessly. I walked straight out of Josco and went over to Malabar Gold. Not only did I make my new gold purchase with Malabar Gold, but their team also kindly fixed the defective earring I bought from Josco—a basic courtesy Josco couldn't even muster for a repeat customer. No thank you, Josco. You have officially seen the last of my business. There are far more worthwhile and customer-focused jewellers available. To anyone considering buying gold here: think twice about how you'll be treated if you ever face a quality issue.

⭐⭐⭐⭐⭐ We recently purchased a beautiful gold anklet from Josco Jewellers, Thodupuzha, and we had a wonderful shopping experience. A special thanks to Mr. Byju Thomas for his exceptional service. He was very kind, patient, and professional throughout the purchase. He explained everything clearly and made us feel comfortable and valued as customers. We are truly happy with our purchase and greatly appreciate his excellent customer service. Thank you, Mr. Byju Thomas, and the entire Josco Jewellers team. We highly recommend this store to anyone looking for quality jewellery and outstanding service!