KAIFAN KUZHIMANTHI (THODUPUZHA)

October 4, 2026 (Sunday): I placed a mandi order over the phone at around 6:30 PM. By 8:30 PM, the order had still not been delivered, so I called to check on the status. I was told that they were looking into it, but no clear update was provided, and the call was abruptly disconnected. I called again around 9:00 PM, but my calls were repeatedly disconnected. I then called from a different number, and the call was finally answered. Surprisingly, I was told that there was no record of my order. After waiting for nearly three hours, I was left without food, without any meaningful explanation, and without even basic customer service. This is not an acceptable way to treat customers. Management: Please take this matter seriously and ensure that your front-desk/customer-service staff are properly trained to handle orders and customer calls, particularly during busy hours. Repeatedly disconnecting a customer's calls and then denying that an order was placed is highly unprofessional and unacceptable. Customers are trusting you with their time, money, and, quite literally, their meals. Please remember that behind every order is a person who is waiting for their food.

Had a great experience at Kaifan Kuzhimanthi, Thodupuzha. The kuzhimanthi was really tasty, flavorful, and well-cooked. The chicken was tender, and the portion size was good. The overall food quality and taste were impressive. The service was also good, making it a nice place to visit with family or friends. Definitely a good option in Thodupuzha for anyone who enjoys Arabian cuisine. Highly recommended!

Very tasty food. Must try