Maruti Suzuki ARENA (Indus Motors, Thodupuzha, Pala Road)

Serious safety and honesty concerns – would not recommend We recently had our car serviced at Indus Motors, Thodupuzha, and had a very disappointing experience. After the tyres were rotated from front to back, the spacers on the front wheels (worth over Rs. 11,000) were missing. When we asked about them, the staff denied they were even fitted in the first place, even after we showed them photos of the car with the spacers in place before the service. More worryingly, one of the wheels had not been bolted on properly. We noticed something felt off after driving a short distance, and a roadside mechanic confirmed the wheel was not secured correctly. This was a serious safety lapse that could easily have led to an accident and put my family at risk. This was not the first problem. I had let earlier issues go, but this one was too serious to ignore. Overall, I felt the staff lacked the care and competence expected of a service centre, and that customers were treated as people to be upsold rather than helped. We have stopped servicing our car here, and I’d urge others to think carefully and check their vehicle thoroughly after any service at this workshop.

Good service

Good

Good

Good