Smita Memorial Hospital and Research Center

Need to improve services compare with nearby hospitals 1. I have an appointment for ultrasound today, and they call me to confirm. But sheduled time is 10.45 and scanning time is after 12.30. so need to organising and give proper timing 2. Every op has tv and just playing movie or news without sound. Insted of this arrange token preview option. (In a nearby hospital we get sms while calling my op and also display current token number on display) 3. Try to develop android app fully. Current app is inactive and unable to login 4. Test/scanning result: please add an option to get us notified with WhatsApp&sms notifications after test/scan result. We need to contact there directly to get or know status of result These are the main issues noted. Doctors are good and cooperative. I contacted several drs and very much liked. Pediatrics - Dr. Lekahmi, Urology- Dr. Saravanan, ENT-Dr. Susan, Gastroenterology- Dr. Mathew, General sugary - Dr. Divya, General Medicine- Dr. Kenfine...

The service is very bad due to a staff shortage; even with an appointment, we have to wait more than an hour for a general checkup like blood pressure, and we wait for an hour in every billing section.

I had a very mixed and, ultimately, extremely disappointing experience at Smita Hospital, particularly with the labour room staff. I was admitted on 9th June 2026 at 9:30 PM, and most of my unpleasant experiences occurred on 11th June 2026 during the daytime due to the behaviour and negligence of the nursing staff. My post-delivery experience was traumatic. Instead of receiving the care, attention, and emotional support a woman needs immediately after childbirth, I was left feeling neglected, helpless, and distressed. The nurses were extremely rude, and most seemed more interested in personal conversations and gossip than attending to patients. There was little concern for my condition or basic needs. At one point, I felt extremely dizzy and almost collapsed onto the bed because nobody was around to properly look after me. Such negligence is absolutely unacceptable in a labour room. Their attitude towards basic medical necessities was equally disappointing. My request for an extra cotton pad was denied, citing insurance coverage, and I was made to reuse a blood-soaked pad. They also refused to replace the uncomfortable cannula in my hand for insurance-related reasons, forcing me to endure pain throughout the night. I had to use the same painful hand for feeding my baby and other essential activities. This is not the kind of care a mother deserves immediately after delivery. Another concerning incident was the treatment of a new and inexperienced nurse. I witnessed senior staff behaving rudely towards her in front of me instead of guiding and supporting her. She was left to manage patients without proper supervision, even though experienced staff members were available but occupied with personal conversations. Unfortunately, I was also attended to by this inexperienced nurse, who appeared unsure of what to do, with nobody willing to guide her. This raises serious concerns about staff training, coordination, supervision, and patient safety. I would like to make it clear that I have no complaints about Dr. Shiny's medical treatment. Her treatment was good, and I genuinely appreciate the medical care she provided. However, as the person in charge of the labour room, I believe she is also responsible for ensuring professional staff behaviour, proper patient care, and adequate guidance and supervision of inexperienced nurses. While I appreciate her medical treatment, she cannot be separated from her responsibilities as labour room in-charge, including the functioning of the unit and the conduct of staff under her supervision. I therefore believe she must also take responsibility for ensuring that such distressing incidents do not occur. I would also like to appreciate the night-duty nurses, who were very kind and supportive. My complaint is primarily against the daytime nursing staff on 11th June, whose behaviour and lack of responsibility made my recovery extremely stressful. Childbirth is already physically and emotionally challenging. Every mother deserves kindness, compassion, dignity, and proper medical attention during this vulnerable time. Instead, I had to endure unnecessary physical discomfort and emotional trauma because of the staff's rude behaviour and negligence. I sincerely request the hospital management to investigate the incidents of 11th June 2026, address the behaviour of the concerned daytime nursing staff, hold them accountable, ensure proper supervision and training of inexperienced staff, and review the responsibilities of the labour room in-charge to prevent such incidents in the future. No woman should have to experience this during one of the most important and vulnerable moments of her life. Good medical treatment is essential, but respectful nursing care, proper supervision, accountability, and basic human kindness are equally important. I genuinely hope the management takes this complaint seriously and implements corrective action so that no other mother has to go through a similar experience at Smita Hospital.

My mother had Breast Cancer and when we went to Smita Memorial Hospital the very first day more than a year ago. Dr. Shebin took a good amount of time to explain us the condition, the nuances, the treatment options and an overview of the entire treatment plan for the year. He was considerate, approachable and more than anything was willing to be patient and explain the what and why of decisions which gave quite a lot of confidence in approaching the treatment with a positive outlook. Dr Chaitanya was the surgeon and was very helpful even though we had very few interactions. Week after surgery he had to move and post surgery treatment was guided by onco surgeon Dr Reshma Balachandran. Dr. Reshma is very meticulous and precise in every sense. I cannot thank her enough for the peace of mind she brought us during aftersurgery treatment plan. We had couple of extra observations near adrenal and we were suspecting it to be another malign occurrence. Post surgery, Dr. Reshma took the patient files and entire history and went through it thoroughly including detailed inspections of the images and asked us to do a CT to confirm and she followed up the whole thing to confirm that it was benign. We were worried about an advanced stage cancer and she insisted to get to the bottom of it and thanks to her we got to know it was not bad and we can make a full recovery. More than anyone else Eena Madam at pharmacy, Dr Thara at radiology, Raziya sister, Ramya sister, Brother and his team at Daycare, and all staff I met have been very pleasant and was such a positive influence in such tough times. Eena madam would always chase the medicine deliveries and tracking and was a huge help. This culture that is there at the hospital is what I appreciate the most. They are running all the time, but won't forget to give you a smile and ask about mom's health while moving past you. While we are recovering and hopefully putting this episode behind us I have to thank the entire treatment team and staff at Smita Memorial Hospital.

We are truly grateful to Dr. Praveen Chacko, the Department of Cardiology, and the entire team at Smitha Memorial Hospital, Thodupuzha, for the wonderful care and support extended to my father during his treatment and TAVI procedure this October. From the initial consultations to the procedure and post-procedure care, our experience has been reassuring throughout. Dr. Praveen Chacko deserves special appreciation for his expertise, calm approach, patience, and the confidence he gave us during what was a very important and anxious time for our family. What makes the experience even more special is the way the entire cardiology team works. Everyone was polite, approachable, cooperative, transparent, and genuinely caring. They explained things clearly, kept us informed at every stage, and made sure we felt comfortable and confident with the treatment decisions. Good medical care is not just about the procedure; it is also about the trust, compassion, and reassurance that come along with it. We experienced all of that here. A heartfelt thank you to Dr. Praveen Chacko and the entire cardiology team at Smitha Hospital. We will always be grateful for the care you have given my father. Wishing the entire team continued success in bringing hope and healing to many more families. Highly recommended for their dependable medical care and, above all, their human approach.